Frequently Asked Questions

One can use an individual account to make the application or use a business/company eBusiness account to make this application.

To get the registration number to use, log into an individual’s eBusiness account, go to brs.ecitizen.go.ke , then click on Business Registration Services Department. Once in this department on the top right click ADD BUSINESS. Enter the business name to obtain details of the business including the registration number to be used to create an eBusiness account.

Follow this link to create the eBusiness account Create eBusiness Account

If you have never made a renewal application online and have never been issued with the permit number, apply for a new single business permit.

Call ecitizen via 0709480000 and provide the permit number, this will be updated for you to be able to make the application

All permits expire at the end of the calendar year, ie the 31st Dec of the year of application.

Visit Mombasa county offices to have the new codes explained to you before you submit the any application online.

Visit Mombasa county offices with a letter from the owner of the account where the application was made requesting for the application to be transferred to the account of choice.

Select RTGS as the preferred mode of payment, the system will generate details to be used for the transaction, use the details provided to make payment. Payment should reflect within a day, log into your account the following day and complete transaction. PS ensure you use the system generated reference number when making the payment.

No you CANNOT pay more that KSh 70,000 via mpesa, select another mode of payment from the options provided online.

Select cash as your preferred mode of payment, the system will generate the payment details to be used plus an instruction slip, print this and go to any KCB Brach to make your cash payment. Log into your account and complete the transaction. Payment will have reflected automatically.

Call eCitizen customer care via 0709480000 or send an email to support@ecitizen.go.ke for this to be resolved. In the email attach a copy of the payment confirmation.

You application should be reviewed within 3 months. During the months you will be issued with a provisional permit.


Mombasa County Government offices
P.O. Box is 81599-80100.

Phone Number: 0785444001

Email: esupport@mombasa.go.ke